Lisa Danno

EXPERIENCE DESIGNER for innovation

About

Lisa Danno

Summary

My deepest passion lies in learning and exploring in order to connect people and ideas, so that we can inspire each other to courageously make the world a better place.

People like me help unravel complex problems. We break them down into small chunks. We research. We prototype. We often fail, go back to the drawing board, and try again and again until a usable design emerges that often drives large or small innovations for companies. Because nothing happens in a vacuum, it takes authentic human experiences and ideas to design veritable interactions and help groundbreaking ideas emerge, so I steal like all great artists from my own experiences interacting with and observing other brands, constantly learning, and allowing myself to move out of my comfort zone, always pushing for greater understanding. It's why some of my personal hobbies have always been traveling the globe, learning new languages, reading daily, and playing 18 years of competitive volleyball. I love being able to connect with people and connect dots, because it's through greater empathy and understanding that we can design and achieve an improved quality of life and planet.
We must look within to draw empathy for others. We must look outside ourselves to generate ideas, and we must view trials and errors as stepping stones to progress.

Twitter

@DannoLisa's Profile Picture Lisa Marie Danno @DannoLisa Follow
@michstmanda lol! That is valid! When I used to work in weddings, couples dealt with that all the time. One couple… twitter.com/i/web/status/1…
6 Mar 21

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@DannoLisa's Profile Picture Lisa Marie Danno @DannoLisa Follow
@MountainDew #mypromotionentry #MTNDEWMAJORMELON 367 bottles in the Superbowl commercial
8 Feb 21

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Proudest Accomplishment

Leading and designing a $2M experience based startup business full of Fortune 500 clients at age 28.

Experience Highlights

  • Running a startup in Workspring
    HELPING PEOPLE HAVE THEIR BEST WORKDAY while learning & improving the biz was incredibly rewarding.
  • Using design thinking to lead to innovation and drive strategy at Steelcase
    WORKSPRING'S LEARNINGS & ITERATIONS IMPACTED STEELCASE'S STRATEGY & GENERATED NEW business models.
  • Reigniting the value proposition at the Hotel Monaco Chicago
    i BROUGHT UP THE VALUE OF OUR OFFERING, IMPROVED BRAND IDENTITY, & THE REVENUE FOllowed.
  • Living in Europe
    lived in spain and portugal for 5 months learning, exploring, improving, sharing, & ideating.
  • Helping an insurance client role out their new company vision statement
    Led the workshop that helped the client inspire a new and empowering corporate culture.

Causes

  • Broad College of Business Mentor
    I mentor 2 sophomores a year at my alma mater in business, career design, and transition.
  • Citizens Climate Lobby Member
    I aid communication with local businesses and congress to support changes to improve our planet.
  • Heartland Alliance Teacher
    Taught refugees and immigrants the basics on how to enter into the hospitality industry.

Interests

  • Environmental Work
    My volunteer passion project has always revolved around saving our precious planet.
  • Competitive Volleyball
    I've been playing since age 10 and won multiple championships including a national championship.
  • World Travel
    I've visited 30 countries & 38 states since age 7. always eager to jet off to learn a new culture!
  • Learning New Cultures
    Whether it's learning languages, trying cuisines, meeting people, i'm always in what's different.

Timeline

  1. 2018 - 2023
    Became an Innovation Designer & Facilitator, EY
  2. 2019
    Moved to Seattle
  3. 2018 - 2018
    Lived in Europe and Nicaragua and Europe, Unsettled
  4. 2015 - 2018
    Became Operations Manager, Workspring by Steelcase
  5. 2013 - 2015
    Promoted to Catering Manager, Hotel Monaco Chicago, a Kimpton Hotel
  6. 2012 - 2013
    Promoted to Sales Catering and Service Manager, Hotel Burnham, a Kimpton Hotel
  7. 2010 - 2012
    Promoted to Assistant Executive Housekeeper, Hotel Palomar Chicago, a Kimpton Hotel

    Led the opening team for the Hotel Palomar Chicago.

  8. 2009 - 2010
    Manager in Training, Kimpton Hotels and Restaurants
  9. 2005 - 2009
    Graduated with 2 BAs and with Honors, Michigan State University

    BA in Hospitality Business

    BA in Spanish Lanaguage

Results

  • 92%
    nps scores
  • 27%
    average annual revenue increase
  • 8,600
    accomplished guests served per year at workspring

Achievements

  • Always seeking to curate a network of thought leaders and professionals from various backgrounds and
  • Earned 2 Bachelor of Arts Degrees in Hospitality Business and Spanish Language
  • Considered an authority in experience design
  • Has led workshops on leadership and managing teams
  • Received one or more promotions
  • Endorsed by co-workers and clients
  • Spoken in front of an audience about customer experience, diversity, as well as leadership.
  • Been leading a strong and committed team of professionals in every role since age 22.
  • Volunteer with Heartland Alliance, Launch U, and the Citizens Climate Lobby

Skills

  • Project Management
    11
  • Public Speaking
    15
  • user centered design
    18
  • sales
    8
  • team leadership
    11
  • innovation
    12
  • business model design
    12
  • strategic thinking
    13
  • operations
    10
  • influencer and connector
    15
  • agile
    10
  • facilitation
    15

personal mission statement

What I Believe:
I will never stop learning via experience and human connections
Why?
In order to share ideas and connect more deeply with others
So What?
Because that's the fun of life and makes the world a little smaller. 

Resources

Images of success

  • At Workspring, we created a whole studio dedicated to innovation!
    At Workspring, we created a whole studio dedicated to innovation!
  • Analyze phase of innovation.
    Analyze phase of innovation.
  • Me leading an internal insights workshop
    Me leading an internal insights workshop
  • Ideating in a Design Thinking model
    Ideating in a Design Thinking model
  • What Workspring helped clients achieve
    What Workspring helped clients achieve
  • Iterating on Workspring's slogan as we evolved
    Iterating on Workspring's slogan as we evolved

see where i've delighted thousands of customers!

Links

  • Workspring.com
    http://www.workspring.com/
  • Hotel Monaco Chicago
    http://www.monaco-chicago.com/
  • Hotel Palomar Chicago
    http://www.hotelpalomar-chicago.com/
  • Find me on LinkedIn.com!
    www.linkedin.com/in/lisadanno/

Files

  • Workspring food and beverage design and philosophy
    pdf, 1,083.71 KB
  • My point of view on hiring our Experience Team
    pdf, 61.37 KB
  • My Learning Cycle on Hiring
    pdf, 24.83 KB
  • Results of my learning cycle on hiring
    pdf, 47.84 KB
  • Things to think about for our clients going into a session design conversation
    pdf, 632.66 KB

Contact

Location

Seattle, WA

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